Pilot Travel Centres LLC has spread recognition to their corporate, field and transportation team members, all while saving hours of time through automation.
Pilot Travel Centres LLC has been connecting people and places through the largest network of travel centres in North America for 65 years. With their Pilot, Flying J and One9 locations, they rely on their team of 30,000 people to innovate and improve the
Pilot Travel Centres LLC (Pilot Company) wanted to upgrade their recognition system for all their team members whether they run retail stores, drive trucks or work in corporate offices. However, while they wanted to increase their recognition capabilities, they didn’t want to increase administrative burden across the business.
“We appreciate the user-friendly interface and the ample functionality of the platform, which has enabled us to better recognise team members as well as better support end users.”
Pilot Company was determined to implement Awardco on the right foot. To accomplish this, they first handed out points to every single team member to get people excited. After that appetiser, they continued to drive adoption by:
Through their implementation efforts, Pilot Company has seen exponential growth in their recognition programme, going from 7,500 total recognitions in 2022 to 79,500 in just the five months since implementing Awardco (that’s a 960% increase!). Retail, corporate and transportation team members are all getting involved in Pilot Company’s enhanced culture of recognition.
Pilot Company has taken advantage of Awardco’s automation and reporting features, which has made it easier than ever to create new programmes, give out and redeem points, and fulfil rewards.
With their previous holiday programme, Pilot Company had to manually select and send over 20,000 gift cards to team members (and many people never even received them or used them!)
But now, Pilot Company uses Awardco to reward their team members for the holidays, automatically sending out rewards and cutting out manual work almost entirely. Plus, team members actually get to choose rewards that matter to them, so it’s a win-win for everybody.