A Totally Rad Total Rewards Glossary

Glossary of Employee Recognition, Total Rewards and Company Culture Terms

Emotional Intelligence

Emotional intelligence refers to the ability to recognise and understand emotions in oneself and others and to use that understanding to manage and regulate one's own emotions and relationships with others. In the workplace, emotional intelligence can lead to better communication, stronger relationships and more effective teamwork.

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Why is emotional intelligence important at work?

Emotional intelligence is crucial in the workplace because it helps individuals and teams effectively navigate the social and emotional complexities of the modern workplace. By understanding their own emotions and those of their colleagues, employees can communicate more effectively resolve conflicts more productively and build stronger more collaborative relationships. These skills are particularly important for managers because they work with various employees who have unique personalities and needs.

How does emotional intelligence affect employees?

Emotional intelligence can have a significant impact on employees, both in terms of their individual job satisfaction and their overall engagement with the company. When employees feel that their emotions are acknowledged and understood, they feel valued and supported especially from their managers.

What are some best practices for developing emotional intelligence?

To develop emotional intelligence in the workplace, companies can provide training and resources that help employees better understand their own emotions and those of their colleagues. This might include workshops on effective communication, conflict resolution and relationship-building as well as tools and technologies that help employees manage their emotions and relationships more effectively.

By incorporating emotional intelligence into their recognition programmes, companies can create a workplace culture that values empathy, understanding and mutual respect, leading to happier, more engaged employees and a more productive, successful organisation.