Making the Service Industry More Rewarding

While some turnover is normal, particularly in the service industry, Quick Quack aimed to establish a business culture that employees appreciate. Leadership understood that by focusing on enhancing the employee experience, including the introduction of recognition programs with Awardco, they could create a workplace where employees love to be.

With various employee reward programs designed for retention, including a six-month retention reward, generous service anniversaries, and annual MemoryBooks, employees are more eager to stay than ever—and turnover has decreased by 20%.

With nearly two hundred locations in an unpredictable, energetic industry, employees and teams regularly help out at other locations. And Quick Quack’s admins have seen people recognize and reward employees from different teams and locations, building a culture of unity and collaboration.

But it’s not just employees that are getting involved. Leadership is excited to see the spread of recognition, and they’ve fully bought-in on the ROI of Awardco. A culture of recognition from the top down? That’s almost as good as a freshly cleaned car.