Recognition in Retail—Visibly Improving Employee Engagement

Visionworks vetted five different recognition vendors and soon realized that Awardco was the best choice for them. Why? Because they could fully customize the platform to fit their specific needs.

Visionworks wanted a solution they could customize to fit the many different locations, demographics, and people in their company. So they decided to test Awardco’s capabilities.

Instead of adding recognition programs from the top down, Visionworks decided to put the power in their regional leaders’ hands. Each regional leader frequently meets with their managers and employees to find out what recognition programs they want. Then they build out a plan and budget for the program and send it to their HR team for approval.

This way, each region has customized recognition programs that fit their people and build up their culture effectively. Examples of their unique programs include:

• Stock the Pantry—employees redeem points for snacks from a custom catalog
• Gold and Silver Vision Awards
• Spirit Week
• March Madness Spirit and Sales Contest
• Hero Awards—annual recognition

As anyone in retail will tell you, it’s hard to keep employees engaged and retained, and Visionworks is no different. However, since implementing their flexible recognition platform, along with other employee experience enhancements, they’ve seen a big drop in their turnover and an increased adoption rate of Awardco!

And despite all of this customizing, budgeting, and reporting that is happening, Visionworks HR team has been able to handle all of the administration tasks without any stress.